Troubleshooting Your PS5: What to Do When It Won’t Turn On

Hey there, fellow gamers! If you’re here, it’s likely because you’re facing one of the most common and frustrating issues with the PlayStation 5 (PS5) – it just won’t turn on.

But don’t worry, I’m here to help you navigate this issue and get you back to gaming as soon as possible.

Let’s dive in.

Step 1: Check the Basics

Before we get into more complex solutions, it’s important to cover the basics. Make sure your PS5 is properly plugged into a working power outlet.

The power cable should be securely connected to both the console and the outlet. If you’re using a power strip or extension cord, try plugging the PS5 directly into the wall to rule out any issues with those devices.

Step 2: Try a Different Power Cable

If your PS5 still isn’t turning on, the issue might be with the power cable. If you have a spare power cable that fits (the PS5 uses a figure-8 style cable), try swapping it out.

If you don’t have a spare, they’re relatively inexpensive to purchase online (like this highly-rated cable on Amazon) or at a local electronics store.

Step 3: Test the Power Outlet

Next, let’s make sure the power outlet isn’t the problem.

Try plugging another device into the outlet to see if it receives power. If the outlet isn’t working, check your home’s circuit breaker or fuse box.

If the outlet is working with other devices, then we can rule it out as the source of the problem.

Step 4: Perform a Power Cycle

Sometimes, a simple power cycle can solve the issue. To do this, unplug the PS5 from the power outlet and leave it unplugged for at least 20 minutes.

This will allow any residual power in the system to dissipate. After 20 minutes, plug the PS5 back in and try to turn it on.

Step 5: Enter Safe Mode

If your PS5 still isn’t turning on, try booting it in Safe Mode. To do this, press and hold the power button on your PS5 until you hear two beeps – one when you first press the button, and another about seven seconds later.

If your PS5 successfully enters Safe Mode, you’ll see several options to help troubleshoot and fix issues. Try restarting your PS5 from this menu.

Step 6: Contact Sony’s Customer Service

If none of the above steps work, it’s time to reach out to Sony’s customer service. It’s possible that your PS5 has a hardware issue that needs professional attention. Sony’s customer service can guide you through additional troubleshooting steps or arrange for a repair or replacement if necessary.

If you’re also in that group of gamers where your PS5 is also randomly turning off, check out this post where I share solutions on getting your console back on again here on

I understand how frustrating it can be when your PS5 won’t turn on, especially when you’re ready to dive into your favorite game. But remember, every piece of tech can run into issues. The key is to stay patient and work through the problem methodically.

I hope this guide helps you get back to gaming soon.

Happy gaming!

John Hammer

Hi i'm John Hammer, Founder and Author of Gizbuyer Guide. Ever since the original Xbox, PlayStation, and iPhone I've purchased and worked on all kinds of consumer tech products, gaming gadgets and operating system softwares. To this day my curiosity has never left, and my aim is to guide and share my knowledge on technology as I continue to experience the latest of the consumer electronics industry.

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